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Incorrect Number of Calls in User ReportI noticed that the Call report numbers do not match up with the User report numbers....
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Jun 17, 2020 at 11:32am
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asked in Users
A focused report into abandoned callsIs there anyway to breakdown of the number of calls abandoned in a specific time frame e.g. how many calls abandoned bet...
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Jun 5, 2020 at 4:10am
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asked in Users
Discrepancies between Call Log and Performance ReportsI'm seeing a discrepancy between the number of inbound calls in the performance report and what is in the call log. ...
2
May 14, 2020 at 5:20pm
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asked in Users
User performance report on call queueI want to be able to gauge how well users are at picking up calls originating from call queues.For instance, let's s...
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May 8, 2020 at 1:24pm
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asked in Users
RingCentral Live Queue WallBoard - OptionsHi there -We have access to Analytics / Live Reports /Wallboard (https://live.ringcentral.com/). This can be viewed on P...
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Mar 3, 2020 at 1:51pm
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asked in Users
Share Reports to Other Users - AnalyticsThere should be a feature under Analytics, that allows the creator who manages the reports, to be able to share those re...
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Feb 20, 2020 at 8:18am
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